Shell Lubricants Partners With Uber to Deliver Premium Services to Cab Drivers

DELHI, November 15, 2017 /PRNewswire/ --

- Vehicle services at Uber Partner Service Centres across India

- World class products and professional car servicing at affordable prices

- Car servicing executed at convenient locations, saving time and reducing downtime for drivers

- Provision for driver-partners to pay for car servicing in EMIs

- Improved services for cab drivers resulting in higher customer satisfaction

Shell Lubricants, the global market leader in finished lubricants, has partnered with Uber, the world's largest on-demand ridesharing company to provide premium services to driver partners registered with the Uber App.

The lubricants major along with Pitstop (a doorstep car service company,) is setting up kiosks at Uber's Partner Service Centres across the nation to help driver partners maintain superior car quality standards for an enjoyable rider experience. Driver Partners can visit these centers to get in-person help on their documentation, ask any questions about their account and payments and can now reap the benefits of additional facilities such as, gadget repair services and vehicle maintenance, etc. Owing to increasing demand for rides via aggregators, a large proportion of these cars are clocking nearly 250 km-a-day, implying a need for an oil change every other month. This initiative will help improve the lives of, not only the driver partners, but also regular commuters who will benefit from an enhanced ride experience. With increasing importance on customer feedback, driver partners are now conscious and are able to keep their cars in prime condition to ensure riders have a pleasant riding experience. Shell Lubricants, via Pitstop is bringing its products and services to the driver partners' doorstep, thus helping them save time and effort. The programme is being launched in 7 cities across India, with activations in Delhi, Hyderabad, Bangalore and Chennai already underway.

Since the first launch in Bangalore, the service has already seen around 300 visits by driver partners and continues to see enthusiastic driver participation and appreciation as it spreads across India. This initiative is an example of Shell's customer-centric approach and demonstrates a commitment to ensure added value for all customers through strategic partnerships.

Ms. Mansi Tripathy, Country Head, Shell Lubricants, India, said, "At Shell, innovation and customer convenience are at the heart of our business operations. Through our collaboration with Uber, we look forward to creating a conducive environment for our valued stakeholders -Driver Partners registered with the Uber App drivers - to enhance their productivity and driving experience."

Shell Lubricants has a diverse portfolio of products and services that deliver value to customers and partners. The partnership with Uber is Shell's latest endeavour to keep customer interests at the forefront of all business operations. Pradeep Parameswaran, Head of Central Operations, India, Uber said, "Uber is committed to help enhance the driving experience for our driver partners. We are always looking for ways to support the driver partners with the required resources that will help them find a lot more ease in providing a great ride experience. This partnership is once again a reflection of our efforts to listen and act upon initiatives that matter most to our driver partners."

About Shell Lubricants

The term 'Shell Lubricants' collectively refers to Shell Group companies engaged in the lubricants business. Shell sells a wide variety of lubricants to meet customer needs across a range of applications. These include consumer motoring, heavy-duty transport, mining, power generation and general engineering. Shell’s portfolio of lubricant brands includes Shell Helix, Shell Rimula, and Shell Spirax. We are active across the full lubricant supply chain. We manufacture base oils in eight plants, we blend base oils with additives to make finished lubricants in almost 70 plants, and we distribute, market and sell lubricants in over 100 countries.

We have more experts talking to more customers than any other lubricants supplier. We have over 350 technical support specialists and 1,000 sales professionals working with customers every day. We offer a wide range of services in addition to our products, including Shell LubeMatch, a market leading online tool that matches lubricants to vehicles and equipment, and Shell LubeAnalyst, an early warning system that enables our business customers to monitor the condition of their equipment and lubricant, helping to save money on maintenance.

Shell’s world-class technology is applied in our products and technological collaborations. We have four leading lubricants research centres in Germany, the USA, and Japan (in a joint venture with Showa Shell) with more than 200 scientists and engineers dedicated to lubricants research and development.

We have 150+ patent series for lubricants, base oils and greases. One of the ways we push the boundaries of lubricant technology is by working closely with top motor racing teams such as Scuderia Ferrari and Penske Racing. These technical partnerships enable us to expand our knowledge of lubrication science and transfer cutting-edge technology from the racetrack to our commercial products.

About Shell Lubricants India

Shell is one of the most diversified international oil company in India's energy sector. It is a major private sector supplier of crude products and chemicals to India. With over 3000 staff in the country, Shell has a significant technology centre, a financial business services centre and operates a joint venture LNG receiving and re-gasification terminal. Earlier this year, it signed MOUs for a floating LNG terminal in the country. Shell also has a downstream business marketing fuels, lubricants and specialty products. It recently announced creation of an in-house global IT centre in Bengaluru.

Shell Lubricants’ India operation is part of Shell’s long-term commitment to India and its support for the country's increasing energy needs. Shell Lubricants’ customers in India include Wartsila, Maruti Suzuki, Hyundai, Ford and Thermax.

Media Contact:
Jayashree Basu
jayashree.basu@edelman.com
+91-9650508648
Edelman India


SOURCE Shell Lubricants



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